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EzeScan Knowledge Base

Remote Assistance
Support

EzeScan Knowledge Base

Main

Remote Assistance
Support

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1. I installed EzeScan DESKTOP and it complained that I did not have a valid license installed
2. No images are displayed in the viewer when I scan or open files after installing EzeScan DESKTOP
3. Scanned images are not displayed in the EzeScan DESKTOP Viewer - opened images are displayed correctly
4. Why is there a 2-3 second pause when I select a different TWAIN scanner source?
5. When I Profile Document (F4), why does it tell me I need to QA the document/batch pages?
6. Why aren't the separator pages being detected and highlighted with a red border?
7. Why is the KFI (Key From Image) option grayed out on the Admin menu?
8. Why is the Upload option grayed out on the Admin menu?
9. Why is the Routing option grayed out on the Admin menu?
10. What scanner settings should I use with my networked multifunction device?
11. What colour separator pages can I use?
12. How can I remove blank pages?
14. What Scanners Are Supported By EzeScan DESKTOP?
16. How do I add words to the custom dictionary?
17. Why is my scanner only scanning 1 page at a time in batch mode?
18. Why can't I get my barcodes working?
20. What information can be queried in the Audit Database?
21. Why can't I get my ftp import working?
22. How to Backup and Restore my EzeScan DESKTOP Configuration
24. Why do I get a DocuShare Error 500 when I try to upload files to DocuShare using the UPLOAD module
25. How to load EzeScan DESKTOP to start a specific job or UPLOAD task
26. KFI Placeholders
27. What do the COUNT and PAGENBR placeholders do?
28. What do the F1,F2..Fn placeholders do?
29. Why does the EzeScan Server service not process files on a mapped network drive?
30. What can I do to improve the accuracy of my KFI zone BCR results?
31. What can I do to improve the accuracy of my KFI zone ICR results?
32. What can I do to improve the accuracy of my KFI zone OCR results?
33. What can I do to improve the accuracy of my KFI zone OMR results?
35. What permissions are required to install EzeScan DESKTOP?
36. What permissions are required to run EzeScan DESKTOP?
38. How do I stop iManage Worksite from reporting my document type as UNKNOWN?
39. What file formats should I use when creating scanned images?
40. Can the UPLOAD ODBC connector load images directly into a SQLServer/Oracle database column?
41. Why is my Avision Scanner scanning images as white text on a black background?
42. What is required to be installed on the EzeScan DESKTOP PC to integrate with Objective
43. Why is Text Searching using Adobe Acrobat Reader 7.0 no longer working?
44. Why won't my Ricoh IS200E or IS760 scanner scan properly in Black and White?
45. How can I get KFI UPLOAD Docushare to create sub collections using dir 1, dir 2, dir 3 syntax?
46. How can I fix the "Failed to upgrade Audit Database" error when EzeScan DESKTOP starts?
47. My Canon DR9080C scanner has stopped working with EzeScan DESKTOP via the TWAIN driver?
48. How do I configure EzeScan PRO+KFI to import .XST files produced by a Xerox MFD?
49. What folder permissions are required if I don't have local admin rights?
50. Why doesn't EzeScan DESKTOP import folder import any files, it just keeps polling?
51. Why do my EzeScan Archiver filenames get truncated when I burn the files to CD/DVD?
52. What are the minimum hardware / software specifications required to install and run EzeScan software?
53. How to move the common processing path from default
54. EzeScan DESKTOP says I am not licensed for barcodes, but the licensing screen says BCR is licensed.
55. How can I migrate the local Audit database from MS Access to a networked SQL Server Database
56. Can I use winzip to zip up a scanned batch of output images automatically?
57. What happens when a Job Button job is enabled for Scan, Import File, Import Folder and Commit?
58. How do I perform a silent installation of EzeScan?
59. How do I change which KFI I'm using part-way through a job?
60. How do I use a text file as an ODBC Lookup table in EzeScan DESKTOP?
61. How do I display a logo on the Job Button form?
62. What do the BATCH, BATCHPREFIX, BATCHSUFFIX, UNIQUEDOCID placeholders do?
63. What does the Binarise image enhancement do?
64. Why is KFI zone OCR/ICR/BCR recognition not working on colour images?
65. Why are File Save/Save As , Prepend/Append to Existing File dialogs not working on Vista?
66. Instructions for Installing EzeScan on Windows Vista
67. Why does Hummingbird DM 5.1 keep locking up with Ezescan
68. Why is the EzeScan WebDAV client for WebDAV, Sharepoint not working on Windows XP or Vista?
69. Black separator pages are not working with the VRS Drive
70. How can I make colour scanning run faster?
71. Why doesn't the Auto paper size setting work with Canon DR series scanners?
72. How can I automate the definition of OMR zones?
73. What TIFF Printer driver can we use with EzeScan DESKTOP?
74. File copy failed in EzeScan Routing Service
75. LDAP Configuration with Active Directory
76. How to modify the Job Button Font Size
77. System Placeholders in EzeScan DESKTOP/SERVER
78. How do I convert a KFI Date field to a DateTime field
79. EzeScan DESKTOP won't run after restoring an entire EzeScan DESKTOP configuration.
80. Discovery is returning dates in a mirrored format.
81. Why is Ezescan DESKTOP only scanning the first page on my scanner's ADF?
82. EzeScan is not always loading the value into a TRIM Context Foreign Barcode field
83. EzeScan Admin or KFI Forms do not load after new install on Windows Vista
84. Operator Action Form or KFI Form does not open after upgrading to EzeScan 4.2
85. How to enable debug mode for EzeScan DESKTOP
85. How to enable debug mode for EzeScan Pro
86. EzeScan won't allow me to save as a new version to a Hummingbird 5.1.0.5 ODMA destination.
87. How do you load XML data from an external source into EzeScan?
88. How to register as a user on our website
89. How to use Multi Feed Sheet Detection with EzeScan
90. How do I configure the Objective Wintalk integration to work with EzeScan?
91. ICR Results behaving strangely after upgrading to EzeScan 4.2.14 or above
92. Why is the ActBySage plugin unable to find the Host of the shared database I'm trying to access?
93. Why are my Objective Wintalk jobs not saving as PDF?
94. Auto Profiling does not work on my Objective Wintalk job
95. Why are my output images much larger than my input PDF images?
96. How to configure KFI field validation on a DM system Lookup Field
97. Why are my WorkSite jobs failing after upgrading EzeScan?
98. How to configure separate Indexing Station and PDF Conversion/Upload Server
99. Why are my SharePoint Date fields not being populated correctly?
100. How to create multiple instances of EzeScan and EzeScan Server on version 4.2
101. How to patch EzeScan 4.2
102. How to hot-fix EzeScan 4.2
103. TWAIN Scanner Error Message 'Unable to acquire. Error Code is: 7000'
104. How to enable debug mode for EzeScan SERVER
105. Error 1503 when starting EzeScan SERVER service
106. Why is the EDRMS record number not displaying after profiling a record in EzeScan DESKTOP?
107. Why does my Objective Upload fail when starting a workflow
108. EzeScan installer fails with unable to open the package error
109. How to import from an OPEX scanner
110. EzeScan Installer launches when using SmartOffice Add-on
111. eDOCS Profile Form does not display when using DM Extensions 5.3
112. VRS driver is asking to load more paper after scanning a batch of documents
113. What OCR languages are supported by EzeScan DESKTOP?
114. Large images failing to import or scan
115. Scanner is being reported as offline by EzeScan DESKTOP
116. Fujitsu Scanners - Insufficient Memory. (Code: DS41001)
117. Microsoft assembly error appears when trying to install EzeScan
118. EzeScan DESKTOP user receives a message Authority6 client is not connected when trying to browse to Civica Authority
119. How to enable border removal on the Canon DR-9050/7550/6050C
120. How to enable EzeScan DESKTOP for individual per use configuration for Citrix style environments
121. Microsoft Office Compatibility Pack (for rendering office attachments) (Desktop Experience must be enabled for Server 2008 and 2012)
122. How can I make EzeScan DESKTOP run faster?
123. How to update the EzeScan Routing service after upgrading to EzeScan 4.3.201 and above
124. How to move the EzeScan DESKTOP TEMP processing folder
125. Using Regexes With EzeScan DESKTOP
126. Vertical Lines Appearing On Scanned Documents
127. The scanner is frequently jamming or mis-feeding
128. Why doesn't auto paper size work on the scanner?
129. Barcode processing seems to run slower on some of the jobs or routes
130. Downloading an evaluation version of EzeScan DESKTOP
131. Using EzeScan with Contex Scanners
132. Installing EzeScan and enabling Embedded Mode
133. MYOB AccountRight - Company file not found error after upgrade
134. Tuning Your Scanner
135. Using EzeScan Desktop To Process EzeScan Server Exceptions.
136. TWAIN vs ISIS vs WIA Scanner Drivers
137. Kodak i4200 Scanner Paper Jams With A U8 Error On Front Panel
138. Sharing a TWAIN Scanner using a RemoteScan Server and Clients
139. COM class registration issue after upgrading to Content Manager 9.1.2.1108 and above
140. Rollback to an earlier version of EzeScan and required steps
141. EzeScan PRO 4.3 installation
142. How to configure EzeScan for Microsoft Office 365 Email import
143. Unwanted black edges appearing on my scanned images.
144. Does the EzeScan Desktop scanning module support newer 64 bit TWAIN drivers?
145. Does the CVE-2021-44228 Log4j vulnerability affect any EzeScan products?
146. How can I tell if my scanner rollers are worn out and need replacing?
147. Authority server not working after upgrading from the EzeScan DESKTOP 32 bit to 64 bit
148. Microsoft Office 365 IMAP/POP no longer supporting Basic Auth
149. Upgrading from EzeScan DESKTOP 4.3 to 5.0
150. How to connect to Office 365 IMAP using OAuth 2.0
151. How to sign up to the Support Portal
152. Use of an override.ini file with EzeScan DESKTOP/SERVER
153. EzeScan Connector for iManage 10.4 and above requires using https (not http)
154. Automating the nightly restart of an EzeScan service
155. EWA Re-Enabling a document marked as Running
156. SFTP - Generating Public & Private Key
157. How to collect a HAR file
158. Secret has expired error message
159. SFTP authentication fails with error Permission Denied (keyboard-interactive)
160. Record Profiler field does not update when dependency field is changed

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14. What Scanners Are Supported By EzeScan DESKTOP?

You can find out about our supported scanners here: https://www.ezescan.com.au/support/supported-scanners.

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