114. Large images failing to import or scan

When importing or scanning large images (i,e, A0, Colour, >= 200 DPI) into EzeScan they may fail to load due to Windows 32 Bit Operating System memory limitations.

📘 To resolve this issue

1. Ensure that the workstation has at least 4GB of RAM installed and upgrade EzeScan to version 4.2.176 or higher.

2. If your PC is running a Windows 32-bit operating system (XP 32-bit, Vista 32-bit, Windows 7 32-bit) then changes to the workstation Operating System configurations are required to better support large images (Note: Windows 64-bit Operating systems do not require any Operating System configuration changes)

Warning: The following 32 Bit Operating System configuration instructions may cause unexpected behaviour to occur such as services and drivers failing to load. These instructions are for informational purposes only, and should be implemented at your own risk. If they should cause problems you should consider reverting back to the prior configuration settings, and then consider upgrading the PC to a Windows 64 bit operating system to see whether that provides a more permanent workaround.

A) Windows XP 32-bit Instructions -

1. Right-click on “My computer” and select “Properties”.

2. Click on the “Advanced” tab.

3. Click on the "Settings" button under “Startup and recovery”.

4. Click on the "Edit" button under “System startup”.

5. In the boot.ini file add “/3GB” to the end of the appropriate section.

   • e.g. [operating systems]
     multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /3GB

6. Save the changes and then restart the PC.

B) Windows Vista 32-bit and Windows 7 32-bit Instructions -

1. Open "CMD" and execute the following command BCDEDIT /set increaseuserva 3072

2. Restart the PC.