EzeScan Knowledge Base (Public Documentation)
Breadcrumbs

EzeScan Knowledge Base


Title KB
62. What do the BATCH, BATCHPREFIX, BATCHSUFFIX, UNIQUEDOCID placeholders do?

62

78. How do I convert a KFI Date field to a DateTime field

78

24. Why do I get a DocuShare Error 500 when I try to upload files to DocuShare using the UPLOAD module

24

91. ICR Results behaving strangely after upgrading to EzeScan 4.2.14 or above

91

39. What file formats should I use when creating scanned images?

39

134. Tuning Your Scanner

134

148. Microsoft Office 365 IMAP/POP no longer supporting Basic Auth

148

17. Why is my scanner only scanning 1 page at a time in batch mode?

17

94. Auto Profiling does not work on my Objective Wintalk job
97. Why are my WorkSite jobs failing after upgrading EzeScan?

97

45. How can I get KFI UPLOAD Docushare to create sub collections using dir 1, dir 2, dir 3 syntax?

45

117. Microsoft assembly error appears when trying to install EzeScan

117

144. Does the EzeScan Desktop scanning module support newer 64 bit TWAIN drivers?

144

122. How can I make EzeScan DESKTOP run faster?

122

9. Why is the Routing option grayed out on the Admin menu?

9

153. EzeScan Connector for iManage 10.4 and above requires using https (not http)

153

130. Downloading an evaluation version of EzeScan DESKTOP

130

57. What happens when a Job Button job is enabled for Scan, Import File, Import Folder and Commit?

57

79. EzeScan DESKTOP won't run after restoring an entire EzeScan DESKTOP configuration.

79

84. Operator Action Form or KFI Form does not open after upgrading to EzeScan 4.2
125. Using Regexes With EzeScan DESKTOP

125

129. Barcode processing seems to run slower on some of the jobs or routes

129

42. What is required to be installed on the EzeScan DESKTOP PC to integrate with Objective

42

146. How can I tell if my scanner rollers are worn out and need replacing?

146

128. Why doesn't auto paper size work on the scanner?

128

111. eDOCS Profile Form does not display when using DM Extensions 5.3

111

108. EzeScan installer fails with unable to open the package error
55. How can I migrate the local Audit database from MS Access to a networked SQL Server Database

55

14. What Scanners Are Supported By EzeScan DESKTOP?

14

90. How do I configure the Objective Wintalk integration to work with EzeScan?
132. Installing EzeScan and enabling Embedded Mode

132

147. Authority server not working after upgrading from the EzeScan DESKTOP 32 bit to 64 bit

147

136. TWAIN vs ISIS vs WIA Scanner Drivers

136

115. Scanner is being reported as offline by EzeScan DESKTOP

115

18. Why can't I get my barcodes working?

18

135. Using EzeScan Desktop To Process EzeScan Server Exceptions.

135

22. How to Backup and Restore my EzeScan DESKTOP Configuration

22

3. Scanned images are not displayed in the EzeScan DESKTOP Viewer - opened images are displayed correctly

3

73. What TIFF Printer driver can we use with EzeScan DESKTOP?

73

77. System Placeholders in EzeScan DESKTOP/SERVER

77

53. How to move the common processing path from default

53

151. How to sign up to the Support Portal

151

157. How to collect a HAR file

157

47. My Canon DR9080C scanner has stopped working with EzeScan DESKTOP via the TWAIN driver?

47

149. Upgrading from EzeScan DESKTOP 4.3 to 5.0

149

68. Why is the EzeScan WebDAV client for WebDAV, Sharepoint not working on Windows XP or Vista?

68

85. How to enable debug mode for EzeScan Pro

85

41. Why is my Avision Scanner scanning images as white text on a black background?

41

43. Why is Text Searching using Adobe Acrobat Reader 7.0 no longer working?

43

121. Microsoft Office Compatibility Pack (for rendering office attachments) (Desktop Experience must be enabled for Server 2008 and 2012)

121

80. Discovery is returning dates in a mirrored format.

80

156. SFTP - Generating Public & Private Key

156

89. How to use Multi Feed Sheet Detection with EzeScan

89

85. How to enable debug mode for EzeScan DESKTOP

85

83. EzeScan Admin or KFI Forms do not load after new install on Windows Vista

83

81. Why is Ezescan DESKTOP only scanning the first page on my scanner's ADF?

81

29. Why does the EzeScan Server service not process files on a mapped network drive?

29

30. What can I do to improve the accuracy of my KFI zone BCR results?

30

16. How do I add words to the custom dictionary?

16

5. When I Profile Document (F4), why does it tell me I need to QA the document/batch pages?

5

52. What are the minimum hardware / software specifications required to install and run EzeScan software?

52

59. How do I change which KFI I'm using part-way through a job?

59

114. Large images failing to import or scan

114

61. How do I display a logo on the Job Button form?

61

11. What colour separator pages can I use?

11

96. How to configure KFI field validation on a DM system Lookup Field

96

49. What folder permissions are required if I don't have local admin rights?

49

109. How to import from an OPEX scanner

109

88. How to register as a user on our website
113. What OCR languages are supported by EzeScan DESKTOP?

113

25. How to load EzeScan DESKTOP to start a specific job or UPLOAD task

25

142. How to configure EzeScan for Microsoft Office 365 Email import

142

51. Why do my EzeScan Archiver filenames get truncated when I burn the files to CD/DVD?

51

99. Why are my SharePoint Date fields not being populated correctly?

99

112. VRS driver is asking to load more paper after scanning a batch of documents

112

32. What can I do to improve the accuracy of my KFI zone OCR results?

32

35. What permissions are required to install EzeScan DESKTOP?

35

33. What can I do to improve the accuracy of my KFI zone OMR results?

33

27. What do the COUNT and PAGENBR placeholders do?

27

145. Does the CVE-2021-44228 Log4j vulnerability affect any EzeScan products?

145

150. How to connect to Office 365 IMAP using OAuth 2.0

150

64. Why is KFI zone OCR/ICR/BCR recognition not working on colour images?

64

36. What permissions are required to run EzeScan DESKTOP?

36

131. Using EzeScan with Contex Scanners

131

105. Error 1503 when starting EzeScan SERVER service

105

56. Can I use winzip to zip up a scanned batch of output images automatically?

56

2. No images are displayed in the viewer when I scan or open files after installing EzeScan DESKTOP

2

127. The scanner is frequently jamming or mis-feeding
98. How to configure separate Indexing Station and PDF Conversion/Upload Server

98

72. How can I automate the definition of OMR zones?

72

87. How do you load XML data from an external source into EzeScan?
54. EzeScan DESKTOP says I am not licensed for barcodes, but the licensing screen says BCR is licensed.

54

65. Why are File Save/Save As , Prepend/Append to Existing File dialogs not working on Vista?

65

40. Can the UPLOAD ODBC connector load images directly into a SQLServer/Oracle database column?

40

104. How to enable debug mode for EzeScan SERVER

104

70. How can I make colour scanning run faster?

70

160. Record Profiler field does not update when dependency field is changed


101. How to patch EzeScan 4.2

101

103. TWAIN Scanner Error Message 'Unable to acquire. Error Code is: 7000'

103

21. Why can't I get my ftp import working?

21

119. How to enable border removal on the Canon DR-9050/7550/6050C

119

116. Fujitsu Scanners - Insufficient Memory. (Code: DS41001)

116

133. MYOB AccountRight - Company file not found error after upgrade

133

6. Why aren't the separator pages being detected and highlighted with a red border?

6

71. Why doesn't the Auto paper size setting work with Canon DR series scanners?

71

86. EzeScan won't allow me to save as a new version to a Hummingbird 5.1.0.5 ODMA destination.

86

93. Why are my Objective Wintalk jobs not saving as PDF?

93

158. Secret has expired error message

158

120. How to enable EzeScan DESKTOP for individual per use configuration for Citrix style environments

120

152. Use of an override.ini file with EzeScan DESKTOP/SERVER

152

67. Why does Hummingbird DM 5.1 keep locking up with Ezescan

67

4. Why is there a 2-3 second pause when I select a different TWAIN scanner source?

4

46. How can I fix the "Failed to upgrade Audit Database" error when EzeScan DESKTOP starts?

46

50. Why doesn't EzeScan DESKTOP import folder import any files, it just keeps polling?

50

154. Automating the nightly restart of an EzeScan service

154

48. How do I configure EzeScan PRO+KFI to import .XST files produced by a Xerox MFD?

48

141. EzeScan PRO 4.3 installation

141

69. Black separator pages are not working with the VRS Drive

69

118. EzeScan DESKTOP user receives a message Authority6 client is not connected when trying to browse to Civica Authority

118

110. EzeScan Installer launches when using SmartOffice Add-on

110

100. How to create multiple instances of EzeScan and EzeScan Server on version 4.2

100

138. Sharing a TWAIN Scanner using a RemoteScan Server and Clients

138

126. Vertical Lines Appearing On Scanned Documents

126

107. Why does my Objective Upload fail when starting a workflow

107

140. Rollback to an earlier version of EzeScan and required steps

140

143. Unwanted black edges appearing on my scanned images.

143

76. How to modify the Job Button Font Size

76

7. Why is the KFI (Key From Image) option grayed out on the Admin menu?

7

31. What can I do to improve the accuracy of my KFI zone ICR results?

31

44. Why won't my Ricoh IS200E or IS760 scanner scan properly in Black and White?

44

137. Kodak i4200 Scanner Paper Jams With A U8 Error On Front Panel

137

1. I installed EzeScan DESKTOP and it complained that I did not have a valid license installed

1

75. LDAP Configuration with Active Directory

75

123. How to update the EzeScan Routing service after upgrading to EzeScan 4.3.201 and above

123

155. EWA Re-Enabling a document marked as Running

155

92. Why is the ActBySage plugin unable to find the Host of the shared database I'm trying to access?

92

66. Instructions for Installing EzeScan on Windows Vista

66

58. How do I perform a silent installation of EzeScan?

58

63. What does the Binarise image enhancement do?

63

102. How to hot-fix EzeScan 4.2

102

139. COM class registration issue after upgrading to Content Manager 9.1.2.1108 and above

139

8. Why is the Upload option grayed out on the Admin menu?

8

26. KFI Placeholders

26

95. Why are my output images much larger than my input PDF images?

95

124. How to move the EzeScan DESKTOP TEMP processing folder

124

28. What do the F1,F2..Fn placeholders do?

28

38. How do I stop iManage Worksite from reporting my document type as UNKNOWN?

38

10. What scanner settings should I use with my networked multifunction device?

10

20. What information can be queried in the Audit Database?

20

82. EzeScan is not always loading the value into a TRIM Context Foreign Barcode field

82

12. How can I remove blank pages?

12

60. How do I use a text file as an ODBC Lookup table in EzeScan DESKTOP?

60

74. File copy failed in EzeScan Routing Service

74