Please Note: An EzeScan Hot-fix is fix to address a customer specific issue.
A hot-fix is not required for a normal update of an EzeScan installation.
Hot-fixes should only be applied under the instruction of your EzeScan support representative.
To install a hot-fix….
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Perform a backup of your EzeScan Configuration. Please refer here for details on how to preform a backup: https://ezescan.atlassian.net/l/cp/fuif8D2t
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Check the current version on your EzeScan installation. This can be done by selecting Help → About → More Details. This will tell you your version \ patch \ build level.
eg. 4.2.170.1985 - Where 4.2 is the version, 170 is the patch level, 1985 is the build level -
If your EzeScan is not on the latest patch level, the hot-fix will not work.
e.g. the Hot-fix 4.2.170.1986 will not work if your version is 4.2.169.X or below
Please refer here for details on how to patch to the latest level: https://ezescan.atlassian.net/l/cp/je4xb68y
To update to the latest hot-fix…
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Backup the file EzeScan.exe in the C:\Program Files\Outback Imaging\EzeScan 4.2 folder.
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The latest patch will be available on our website under Downloads → Software Downloads → EzeScan Patch Updates → Hotfixes
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Download the Hotfix → unzip it.
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Copy the file EzeScan.exe over the top of the current one in the C:\Program Files\Outback Imaging\EzeScan 4.2 folder.
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Load EzeScan and test if your specific issue has been fixed.
If further assistance is required, please contact EzeScan or your reseller.