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29. Why does the EzeScan Server service not process files on a mapped network drive?

When EzeScan.exe runs as a service it can only access a mapped drive using a UNC path (i.e. \\myserver\volume1\scanner), not a mapped path (i.e. f:\scanner).

To correct this problem simply:

  1. Stop the EzeScan Server service.

  2. Start EzeScan.exe, Press F9 to go into the Routing Admin form. Go to the Import tab. In the Import Directory field change the mapped drive path to a UNC path by manually typing the new value into the field. Save the changes.

  3. Close EzeScan.exe

  4. Start the EzeScan Server service.

  5. Place some TIF files into the EzeScan Routing import directory. They should now be processed out of that directory.

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