If you have recently upgraded to the latest EzeScan CD and were previously on EzeScan 4.0, 4.1 or up to 4.2.13 your ICR results will be behaving incorrectly.
The reason for this was a change made in our ICR supplier's toolkit which was outside EzeScan's control.
To fix the issue….
Load your KFI Job\s and go into each field that is using ICR.
In the OCR/ICR/OMR tab for the respective field you will notice that your ICR settings are incorrect. i.e. If previously set to Numeric, it may now be set to Alpha Lower Case.
Go through each field and correct as required.
Please feel free to contact us for any assistance on this issue.