What is a HAR file?
A HAR file can be used by our developers to help troubleshoot web requests sent to our products.
How do I capture web traffic into a HAR file?
While in Chrome press the F12 key to open the developer console.
Click on the Network tab.
Ensure the Preserve Log option is enabled.
Perform the action you are trying to complete and check that web requests are showing in the table.
Click the download button to download the HAR file.
Save this file to somewhere easily accessible for the next step.
Reply back to your support ticket and be sure to attach the HAR file.