What is a HAR file?
A HAR file can be used by our developers to help troubleshoot web requests sent to our products.
How do I capture web traffic into a HAR file?
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1 |
While in Chrome press the F12 key to open the developer console. 
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Click on the Network tab. 
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Ensure the Preserve Log option is enabled. 
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Perform the action you are trying to complete and check that web requests are showing in the table. 
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Click the download button to download the HAR file. 
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Save this file to somewhere easily accessible for the next step. 
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Reply back to your support ticket and be sure to attach the HAR file. |