Applies to: EzeScan 4.3.7 and above
If you are experiencing a technical issue with EzeScan it may help to load EzeScan in debug mode to see if any errors are logged. Debug logs are primarily designed for EzeScan support and development, but they also contain useful troubleshooting information that EzeScan does not normally display to the user.
Supplying a debug file to your EzeScan support channel will also assist in speeding up turnaround times to resolve your problem. We advise that you try running the software on the latest EzeScan Patch level before sending debug information to support.
To enable debug logging for EzeScan SERVER
Copy the override.ini file below into this following folder for EzeScan 5.0 (x64) C:\Program Files\Outback Imaging\EzeScan and for EzeScan 5.0 (x86) and 4.3 C:\Program Files (x86)\Outback Imaging\EzeScan
Please note: in the override.ini there are settings that could be modified.
MaxLogSize is how big the log file will be in MB
LogsToKeep is the amount of logs to store. e.g. when the service is restarted Log 1 will become Log 2 and so on.
RotateDaily is to create a new log at 12AM of each day.
If changes are made save the file and restart the EzeScan_Routing Service. Please remember to do this as an administrator as windows will not allow saving into C:\Program Files
Debug log locations
The EzeScan debug log files will be stored by default in the following location:
Your installation may store log files in a different location. Select the menu option Admin, Workstation Options, Config to see EzeScan's application data directory. The debug logs will be stored in the logs subdirectory.
If you download the FAQ104 override.ini file on this page - rename to override.ini before saving into the EzeScan folder.