92. Why is the ActBySage plugin unable to find the Host of the shared database I'm trying to access?

There are two reasons this might be happening.

1. The physical network connection does not exist.

   • To check this open My Computer → type the host name (I.e. file://actserver/ ) into the address bar → press enter.

   • If the host's network share folders aren't displayed then the connection does not exist. Please see your network administrator.
     

2. The firewall on the Host is blocking the required ports to access the shared database.
   To fix this issue please click here: https://support.na.sage.com/selfservice/microsites/microsite.do#TCPIP Port Number