The delegation functionality allows you to grant the same access to queues that you have temporarily to another user. E.g a coworker that is covering for you while you’re away on holidays.
Add a delegate
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1 |
Open your user settings panel by clicking your name > Settings in the top right corner. 
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2 |
Navigate to the Delegation tab and then click the Add Delegate button. 
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3 |
Find the user you want to delegate the access to and click the Select button. 
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