The backup and restore process may differ based on your database configuration.
Step-by-step guide
Backup application files
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Open the Internet Information Services (IIS) Manager Application and locate the site that hosts your EzeScan WebApps Installation.
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Right-click on the site and select Advanced Settings.
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Take note of the Application Pool and Physical Path location.
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Navigate to your application pools in IIS and stop the corresponding application pool to bring the site offline.
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Now browse to the physical path location and then right-click > Send to > Compressed (zipped) folder.
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This will create a zip file you can then move to a safe location
Note: If your installation is using Microsoft SQL server then you must backup the database separately.
Backup Microsoft SQL Server databases
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Navigate back to your folder path and within the application folder find the appsettings.json file.
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Open the appsettings.json file and locate one of the connection strings in order to determine where your SQL server is located.
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Ensure the Application Pool hosting EzeScan WebApps has been stopped.
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Connect to that specified SQL Server using Microsoft SQL Server Management Studio
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Right click the database and select Tasks > Backup
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Ensure there is no destinations and then click the Add button.
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Locate a suitable backup destination and give the file a name such as backup.bak. Then click the OK button.
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Confirm the backup destination and then click the OK button.
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You should then see a completed successfully message.
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Repeat the above steps (4-8) again for the rest of the EzeScan WebApps databases.
Note: You can use the same filename for all of the individual databases. This will combine all of the database backups into a single file.