[{"id":"ci_e03753d2ab458ff276565fcf91a89570a94a4e9df633c20f4c4ed48a3243c0e4","title":"1. I installed EzeScan DESKTOP and it complained that I did not have a valid license installed","path":"/ekb/1-i-installed-ezescan-and-it-complained-that-i-did","children":[]},{"id":"ci_8ba701effc711314923b6650109d341d9274ac2363d2dac37e0cca299a1dfd42","title":"2. No images are displayed in the viewer when I scan or open files after installing EzeScan DESKTOP","path":"/ekb/2-no-images-are-displayed-in-the-viewer-when-i-sca","children":[]},{"id":"ci_40d171622cae457f15bcf6bdbafc28cba83f40b26d66bb84d7625ed1cd08980f","title":"3. Scanned images are not displayed in the EzeScan DESKTOP Viewer - opened images are displayed correctly","path":"/ekb/3-scanned-images-are-not-displayed-in-the-viewer-o","children":[]},{"id":"ci_b82ca1e3c93abda8e1ef3dcaeabf4e9e9e70b9b95adf1b726488f2845a459cd8","title":"4. Why is there a 2-3 second pause when I select a different TWAIN scanner source?","path":"/ekb/4-why-is-there-a-2-3-second-pause-when-i-select-a-","children":[]},{"id":"ci_681dca915702e4d8b47a643472031cfe72b57a55686edbc9752a62a939c92e3a","title":"5. When I Profile Document (F4), why does it tell me I need to QA the document/batch pages?","path":"/ekb/5-when-i-profile-f4-why-does-it-tell-me-i-need-to-","children":[]},{"id":"ci_afd0d6b95435da4af66c5e91ab25992ad1f07e318f1f7140505a7a30fb9a7614","title":"6. Why aren't the separator pages being detected and highlighted with a red border?","path":"/ekb/6-why-aren-t-the-separator-pages-being-detected-an","children":[]},{"id":"ci_dcc047867418b22b8ae1e3230fb11895908fbff6aa707ad6fffd92c62213d1c4","title":"7. Why is the KFI (Key From Image) option grayed out on the Admin menu?","path":"/ekb/7-why-is-the-kfi-key-from-image-option-grayed-out-","children":[]},{"id":"ci_f213051f64df9b95f5b564f608b02c402690a92b6b86ad46df913d77c4fe4d4d","title":"8. Why is the Upload option grayed out on the Admin menu?","path":"/ekb/8-why-is-the-upload-option-grayed-out-on-the-admin","children":[]},{"id":"ci_227357c5db146479704aa812e543adcff1fd25d9749839063b59c3a9336194a8","title":"9. Why is the Routing option grayed out on the Admin menu?","path":"/ekb/9-why-is-the-routing-option-grayed-out-on-the-admi","children":[]},{"id":"ci_f8f59c5a58bb3f1a538e1c24e11590c232ab6b313e326bbd737cdf1f284204b3","title":"10. What scanner settings should I use with my networked multifunction device?","path":"/ekb/10-what-scanner-settings-should-i-use-with-my-netw","children":[]},{"id":"ci_6fe98cbe6c408e19a34b7967f13f28bac5fd022de97355e85f0a22bca1c5cf14","title":"11. What colour separator pages can I use?","path":"/ekb/11-what-colour-separator-pages-can-i-use","children":[]},{"id":"ci_fd258de311fcbb9b794874426dad5046df17621c75d21c093af1a744448e407d","title":"12. How can I remove blank pages?","path":"/ekb/12-how-can-i-remove-blank-pages","children":[]},{"id":"ci_321c7f097903f01396e89be443698da9f216375cb0209c04752ef77c61c41d3e","title":"14. What Scanners Are Supported By EzeScan DESKTOP?","path":"/ekb/14-what-scanners-are-supported-by-ezescan","children":[]},{"id":"ci_6631186dfa828ed2893f86b63b08fc1c492cca76c228da6c95292043ee4a930d","title":"16. How do I add words to the custom dictionary?","path":"/ekb/16-how-do-i-add-words-to-the-custom-dictionary","children":[]},{"id":"ci_14b01e6e689613982d7f6bea94185460e0fa1a989d0642d6618261d80f13cd48","title":"17. Why is my scanner only scanning 1 page at a time in batch mode?","path":"/ekb/17-why-is-my-scanner-only-scanning-1-page-at-a-tim","children":[]},{"id":"ci_3e4b753985fb64214ad6928ccf2b65bda49c89fb4771ae22a80905139cd741e2","title":"18. Why can't I get my barcodes working?","path":"/ekb/18-why-can-t-i-get-my-barcodes-working","children":[]},{"id":"ci_f9ff71bd75098a90bf98c5c1d3b8755c631e2282dd7aaf64701c8741d57c01e2","title":"20. What information can be queried in the Audit Database?","path":"/ekb/20-what-information-can-be-queried-in-the-audit-da","children":[]},{"id":"ci_a138d25f539459104699c35455318e05665b8092a4f7935a203e7e20f4449f87","title":"21. Why can't I get my ftp import working?","path":"/ekb/21-why-can-t-i-get-my-ftp-import-working","children":[]},{"id":"ci_4053c3a07a5369865732560e0474f984602ebd176b60781dc630617e01b69454","title":"22. How to Backup and Restore my EzeScan DESKTOP Configuration","path":"/ekb/22-how-to-backup-and-restore-ezescan","children":[]},{"id":"ci_067762aa166ddaf4914a4742ee5e0a95d002bd6e53baa1cfa547bf83162cd39b","title":"24. Why do I get a DocuShare Error 500 when I try to upload files to DocuShare using the UPLOAD module","path":"/ekb/24-why-do-i-get-a-docushare-error-500-when-i-try-t","children":[]},{"id":"ci_76aabee0669a7d07d21a21dbd53fea7283c5425a6158532adcd9c463392a9d4a","title":"25. How to load EzeScan DESKTOP to start a specific job or UPLOAD task","path":"/ekb/25-how-to-load-ezescan-to-start-a-specific-job-or-","children":[]},{"id":"ci_f305b1568368fef14661d3fbc7ff4d09e12515c2ed7dee11119b0ea3d2148e17","title":"26. KFI Placeholders","path":"/ekb/kfi-placeholders","children":[]},{"id":"ci_7d64861f59c592be5d61b40c6a3364253a6acbd579fdc132a69644a2c9bf3e59","title":"27. What do the COUNT and PAGENBR placeholders do?","path":"/ekb/27-what-do-the-count-and-pagenbr-placeholders-do","children":[]},{"id":"ci_f470fed33687efdc1a86c4b9ce4ede855f7935c1be16fd3cd5b2a24440980e5f","title":"28. What do the F1,F2..Fn placeholders do?","path":"/ekb/28-what-do-the-f1-f2-fn-placeholders-do","children":[]},{"id":"ci_61fb78a6cce03e853f48796c20b3829a3612606ac1f21115d8c58f08a7e26e36","title":"29. Why does the EzeScan Server service not process files on a mapped network drive?","path":"/ekb/29-why-does-the-ezescan_routing-exe-service-not-pr","children":[]},{"id":"ci_63c11ccad4aaef34bb11a44912c386eb970bec164767433ff82caee12b453fe6","title":"30. What can I do to improve the accuracy of my KFI zone BCR results?","path":"/ekb/30-what-can-i-do-to-improve-the-accuracy-of-my-kfi","children":[]},{"id":"ci_dd8daad61b00996fb8332ff0145b7e02de86b2b1b0bab4d73c58b400ec8eaab0","title":"31. What can I do to improve the accuracy of my KFI zone ICR results?","path":"/ekb/31-what-can-i-do-to-improve-the-accuracy-of-my-kfi","children":[]},{"id":"ci_7b2464a68bf0b8f27edea4342079ba2e05ef35a9b78819bd30361a26000cd503","title":"32. What can I do to improve the accuracy of my KFI zone OCR results?","path":"/ekb/32-what-can-i-do-to-improve-the-accuracy-of-my-kfi","children":[]},{"id":"ci_7ca159c134f8fa15a12cb2364d22894f398c772dd3c1483e9422705271679a4e","title":"33. What can I do to improve the accuracy of my KFI zone OMR results?","path":"/ekb/33-what-can-i-do-to-improve-the-accuracy-of-my-kfi","children":[]},{"id":"ci_7bd302e2abbb37ac5df48d0e52543d4ed7695fcd17890e227157c13c60c635c7","title":"35. What permissions are required to install EzeScan DESKTOP?","path":"/ekb/35-what-permissions-are-required-to-install-ezesca","children":[]},{"id":"ci_8645667c2682f0ca5b9b5f3eb50a84456d6fd000ca34599f608cc1467f6046a3","title":"36. What permissions are required to run EzeScan DESKTOP?","path":"/ekb/36-what-permissions-are-required-to-run-ezescan","children":[]},{"id":"ci_f522e46d8e3c3afa8833e1bd087d1f57517a6ae0144caa3c90e687e281b6f523","title":"38. How do I stop iManage Worksite from reporting my document type as UNKNOWN?","path":"/ekb/38-how-do-i-stop-imanage-interwoven-worksite-from-","children":[]},{"id":"ci_12aac14530c19008c33d1b17da238ec457418933038104cd1a005e013c520c6a","title":"39. What file formats should I use when creating scanned images?","path":"/ekb/39-what-file-formats-should-i-use-when-creating-sc","children":[]},{"id":"ci_953db9aff0e60fbfaf22f8f9d2b05f252c07b27938ecf6d30648c4ae030a6d48","title":"40. Can the UPLOAD ODBC connector load images directly into a SQLServer/Oracle database column?","path":"/ekb/40-can-the-upload-odbc-connector-load-images-direc","children":[]},{"id":"ci_5100ee46e698405e9b884d38f3440f37d4e8624e160d1c0bc8ad6c0e3cfcd8fe","title":"41. Why is my Avision Scanner scanning images as white text on a black background?","path":"/ekb/41-why-is-my-avision-scanner-scanning-images-as-wh","children":[]},{"id":"ci_2abfe7bc9018f47c45773827756711fc8950b5950ac49815d06061907ccaf24a","title":"42. What is required to be installed on the EzeScan DESKTOP PC to integrate with Objective","path":"/ekb/42-what-is-required-to-be-installed-on-the-ezescan","children":[]},{"id":"ci_521b18ff6d9d5dd9b872e5c3fa397b34acd7d7816b7f65a98bac2dc374ad752e","title":"43. Why is Text Searching using Adobe Acrobat Reader 7.0 no longer working?","path":"/ekb/43-why-is-text-searching-using-adobe-acrobat-reade","children":[]},{"id":"ci_df1a3344e32562f3c9903f77fcbda56aa1cb5f71dd9fe5a9e46ad5299d024102","title":"44. Why won't my Ricoh IS200E or IS760 scanner scan properly in Black and White?","path":"/ekb/44-why-won-t-my-ricoh-is200e-or-is760-scanner-scan","children":[]},{"id":"ci_1ddbee1d561f849c71277f54c50949640cbb3135f1389ddcef12ec18ce3bfeee","title":"45. How can I get KFI UPLOAD Docushare to create sub collections using dir 1, dir 2, dir 3 syntax?","path":"/ekb/45-how-can-i-get-kfi-upload-docushare-to-create-su","children":[]},{"id":"ci_b90c66f0065add4ce0f2c56e889b0a09f020326629110a34daa21955967b16a0","title":"46. How can I fix the \"Failed to upgrade Audit Database\" error when EzeScan DESKTOP starts?","path":"/ekb/46-how-can-i-fix-the-failed-to-upgrade-audit-datab","children":[]},{"id":"ci_4b033eb53c51a54a52cd3f72e7a8693d37dab140e8be348ec2fb7cf799761b3c","title":"47. My Canon DR9080C scanner has stopped working with EzeScan DESKTOP via the TWAIN driver?","path":"/ekb/47-my-canon-dr9080c-scanner-has-stopped-working-wi","children":[]},{"id":"ci_bd86cdcdd92eae372f82c7d82e0766eacccff7be53a808193bf770fa9f59f860","title":"48. How do I configure EzeScan PRO+KFI to import .XST files produced by a Xerox MFD?","path":"/ekb/48-how-do-i-configure-ezescan-pro-kfi-to-import-xs","children":[]},{"id":"ci_73d9509cd5dbf3966b390558b25a9524ed01fd97f539bf256497c1013c226481","title":"49. What folder permissions are required if I don't have local admin rights?","path":"/ekb/49-what-folder-permissions-are-required-if-i-don-t","children":[]},{"id":"ci_bc88843266c93794daf8f69a86c2a2a444056b1e250ab7bbc532caae64a9b4dc","title":"50. Why doesn't EzeScan DESKTOP import folder import any files, it just keeps polling?","path":"/ekb/50-why-doesn-t-import-folder-import-any-files-it-j","children":[]},{"id":"ci_783a1c134c614f0df8764eb3f6ed7738ce785c6d8615617f423e5b44e289aab1","title":"51. Why do my EzeScan Archiver filenames get truncated when I burn the files to CD/DVD?","path":"/ekb/51-why-do-my-ezescan-archiver-filenames-get-trunca","children":[]},{"id":"ci_696f6096aa2c4ccce503096e882497b3f546ff4b61ce77a38698985ca8dc0f73","title":"52. What are the minimum hardware / software specifications required to install and run EzeScan software?","path":"/ekb/52-what-are-the-minimum-hardware-software-specific","children":[]},{"id":"ci_44dd030e73e87684658e18bb562707fda44177f49ab3db2f35fbb629f8e8543d","title":"53. How to move the common processing path from default","path":"/ekb/53-how-to-move-the-common-processing-path-from-def","children":[]},{"id":"ci_94725be3874af1afe141168e3ad01ba434da8639024af51d74abfb5b5424553b","title":"54. EzeScan DESKTOP says I am not licensed for barcodes, but the licensing screen says BCR is licensed.","path":"/ekb/54-ezescan-says-i-am-not-licensed-for-barcodes-but","children":[]},{"id":"ci_31a12384fc05575d8596622cd95ebce481466f7f7dfef36922a7f92ab76c4f05","title":"55. How can I migrate the local Audit database from MS Access to a networked SQL Server Database","path":"/ekb/55-how-can-i-migrate-the-local-audit-database-from","children":[]},{"id":"ci_8acc01ed7ff5046e803957dfb4eb1a026dc12a06921b39bf7fee929af9ccea4f","title":"56. Can I use winzip to zip up a scanned batch of output images automatically?","path":"/ekb/56-can-i-use-winzip-to-zip-up-a-scanned-batch-of-o","children":[]},{"id":"ci_2512adad53406232f8bf8772c29529a129347618f755e81030de54805d08bc44","title":"57. What happens when a Job Button job is enabled for Scan, Import File, Import Folder and Commit?","path":"/ekb/57-what-happens-when-a-job-button-job-is-enabled-f","children":[]},{"id":"ci_ebb935c1b4ac02f962e5f4e1d9489c9106ae93e2f0611ff4c787a6fff6e5d96c","title":"58. How do I perform a silent installation of EzeScan?","path":"/ekb/58-how-do-i-perform-a-silent-installation-of-ezesc","children":[]},{"id":"ci_6e250f3c4033f0d6093fe8afc854b2d640167cea62baee8d24a60add65b815c3","title":"59. How do I change which KFI I'm using part-way through a job?","path":"/ekb/59-how-do-i-change-which-kfi-i-m-using-part-way-th","children":[]},{"id":"ci_fdde618ce91263d4be88e3aa3c90c529b6d8f3b1a2bba716c031f956470c445b","title":"60. How do I use a text file as an ODBC Lookup table in EzeScan DESKTOP?","path":"/ekb/60-how-do-i-use-a-text-file-as-an-odbc-lookup-tabl","children":[]},{"id":"ci_6fda3c4b7c83ddeda3a82e8ce987177c91c42df09998594bf282c68e0452b5ad","title":"61. How do I display a logo on the Job Button form?","path":"/ekb/61-how-do-i-display-a-logo-on-the-job-button-form","children":[]},{"id":"ci_032356e733f02e34fcd40669b3020f16ae63653472576a000096055dfb6cc270","title":"62. What do the BATCH, BATCHPREFIX, BATCHSUFFIX, UNIQUEDOCID placeholders do?","path":"/ekb/62-what-do-the-batch-batchprefix-batchsuffix-uniqu","children":[]},{"id":"ci_eca552e7c33dc3fe3dc0680cdbdb0e36d6db4efe676b82cb10c70b1d5f8c96df","title":"63. What does the Binarise image enhancement do?","path":"/ekb/63-what-does-the-binarise-image-enhancement-do","children":[]},{"id":"ci_84838a99628d1564317cac8a4f672c298bc9e795005ed393831f6265421a1d11","title":"64. Why is KFI zone OCR/ICR/BCR recognition not working on colour images?","path":"/ekb/64-why-is-kfi-zone-ocr-icr-bcr-recognition-not-wor","children":[]},{"id":"ci_94d15e77cc06772b7296055879abe53cdd343fd5eb8b116bd29066f14d6a1afa","title":"65. Why are File Save/Save As , Prepend/Append to Existing File dialogs not working on Vista?","path":"/ekb/65-why-are-file-save-save-as-prepend-append-to-exi","children":[]},{"id":"ci_eab06f31088e1712c3ca2568974f889911bdb1c841db61a88a8600cd0aac0455","title":"66. Instructions for Installing EzeScan on Windows Vista","path":"/ekb/66-instructions-for-installing-ezescan-on-windows-","children":[]},{"id":"ci_b78b95fb05d52e0ee3e83228be447c8ae0dccee17accbc699917beec2cd6f308","title":"67. Why does Hummingbird DM 5.1 keep locking up with Ezescan","path":"/ekb/67-why-does-hummingbird-dm-5-1-keep-locking-up-wit","children":[]},{"id":"ci_4cf748435c4e3deb8315922cb2972aec382ae47c5fff024dd1abd2418940361f","title":"68. Why is the EzeScan WebDAV client for WebDAV, Sharepoint not working on Windows XP or Vista?","path":"/ekb/68-why-is-the-ezescan-webdav-client-for-webdav-sha","children":[]},{"id":"ci_c0e0d5aeaab974c1dc7ffc54f261b3179dd3989a84764b66a097ff180278739a","title":"69. Black separator pages are not working with the VRS Drive","path":"/ekb/69-black-separator-pages-are-not-working-with-the-","children":[]},{"id":"ci_976117d01e326d38a5c181da280f1316662e65351eba0b1d47b6a6b2ba057751","title":"70. How can I make colour scanning run faster?","path":"/ekb/70-how-can-i-make-colour-scanning-run-faster","children":[]},{"id":"ci_b0cbabc3b6158518c7b6a46714832279df7ebf5e284c8dcbfbd489e576052ce2","title":"71. Why doesn't the Auto paper size setting work with Canon DR series scanners?","path":"/ekb/71-why-doesn-t-the-auto-paper-size-setting-work-wi","children":[]},{"id":"ci_9115d142eac4a75cb4af28a945d7af8741fa0b23af2b76c2afad15d73a225bb3","title":"72. How can I automate the definition of OMR zones?","path":"/ekb/72-how-can-i-automate-the-definition-of-omr-zones","children":[]},{"id":"ci_42d109415081b771b40fab75a54f805565de878de58888d21d26777f2c5c0785","title":"73. What TIFF Printer driver can we use with EzeScan DESKTOP?","path":"/ekb/73-what-tiff-printer-driver-can-we-use-with-ezesca","children":[]},{"id":"ci_ff2b046e2a8eaf21ddac623c9a2ab3349468393e241a01a1571170bee73db433","title":"74. File copy failed in EzeScan Routing Service","path":"/ekb/74-file-copy-failed-in-ezescan-routing-service","children":[]},{"id":"ci_e19f9bb5157067ebecacb4a4cfeda5898ad63d20896228535ec68937d965f79e","title":"75. LDAP Configuration with Active Directory","path":"/ekb/75-ldap-configuration-with-active-directory","children":[]},{"id":"ci_d5ab80eea0ff40b57523a2f8bfa8795d410407132d2b58919661316c905cfffe","title":"76. How to modify the Job Button Font Size","path":"/ekb/76-how-to-modify-the-job-button-font-size","children":[]},{"id":"ci_442a0d4c529926e5025ec26853267b7d4c2f8a4c3bce15b48f3c776c1dbb007d","title":"77. System Placeholders in EzeScan DESKTOP/SERVER","path":"/ekb/77-system-placeholders-in-ezescan","children":[]},{"id":"ci_041f3920ecf2c5d7c96fdaa4ddaf7bf785f3db7c78a3761e91e19d921b49c76d","title":"78. How do I convert a KFI Date field to a DateTime field","path":"/ekb/78-how-do-i-convert-a-kfi-date-field-to-a-datetime","children":[]},{"id":"ci_25a2393812ba26ae0acb1d95862743482b9d2adc7b6b72606ecb56d0eab6c63a","title":"79. EzeScan DESKTOP won't run after restoring an entire EzeScan DESKTOP configuration.","path":"/ekb/79-ezescan-won-t-run-after-restoring-an-entire-eze","children":[]},{"id":"ci_535971874d8c162eb6ed89cc349cbba877ce6fdc88f0bdd3e4791119850b2543","title":"80. Discovery is returning dates in a mirrored format.","path":"/ekb/80-discovery-is-returning-dates-in-a-mirrored-form","children":[]},{"id":"ci_5ecdedd7aa9b737b055a795820fb5d48522f7dee86d281e7dd65e8b5ad341366","title":"81. Why is Ezescan DESKTOP only scanning the first page on my scanner's ADF?","path":"/ekb/81-why-is-ezescan-only-scanning-the-first-page-on-","children":[]},{"id":"ci_fb71d1e039ec8f81e7f335a343b164bcd40fb32c9063af93043ed34201afede1","title":"82. EzeScan is not always loading the value into a TRIM Context Foreign Barcode field","path":"/ekb/82-ezescan-is-not-always-loading-the-value-into-a-","children":[]},{"id":"ci_5d295a90ce82a85ccb18027045dda0e040889f6e811e60ce2db4d82226cf4a39","title":"83. EzeScan Admin or KFI Forms do not load after new install on Windows Vista","path":"/ekb/83-ezescan-admin-or-kfi-forms-do-not-load-after-ne","children":[]},{"id":"ci_267b78f9ca5b6b9141be68ef4e41cadef47b68712b3a55609d17790d532716bb","title":"84. Operator Action Form or KFI Form does not open after upgrading to EzeScan 4.2","path":"/ekb/84-operator-action-form-or-kfi-form-does-not-open-","children":[]},{"id":"ci_59072ec20920c23662adc1e8bc353a43038a0bf3776c1e472111d80771409051","title":"85. 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